Shipping

• Orders are shipped UPS or FEDEX ground, exclusively, except for Hawaii and Alaska.
• Please allow 4-7 business days for processing and delivery time for US (except for Hawaii which takes 2 weeks) and Canada
• Extra shipping charges to Hawaii, Puerto Rico, Alaska and Canada
• Your credit card will be charged at the time you place your order
• Most orders are shipped directly from the factories, unless product has been ordered on a rush basis. (Extra charge applies)

Returns

Returns are accepted only under the following conditions within 10 days of receipt:

*  You call to acquire a return authorization

*   The item received is not item ordered 

*  The item received is defective and/or damaged when received (Please send detailed photos and explanation to damage@tfo.email)

If you have a change of mind, or have accidently ordered the incorrect product, and choose to not keep the product the Item must be returned in the original packaging, well-sealed, in new and unused condition, at your expense.  Failure to do so could result in damage to the product on return and will result in no credit being issued.  A 20% re-stocking fee will be applied by the factory.