- Orders are shipped UPS or FEDEX ground, exclusively, except for Hawaii and Alaska.
- Please allow 4-7 business days for processing and delivery time for US (except for Hawaii which takes 2 weeks) and Canada
- Extra shipping charges to Hawaii, Puerto Rico, Alaska and Canada
- Your credit card will be charged at the time you place your order
- Most orders are shipped directly from the factories, unless product has been ordered on a rush basis. (Extra charge applies)
Returns
Returns are accepted only under the following conditions within 10 days of receipt:
- You call to acquire a return authorization
- The item received is not item ordered
- The item received is defective and/or damaged when received (Please send detailed photos and explanation to damage@tfo.email)
If you have a change of mind, or have accidently ordered the incorrect product, and choose to not keep the product the Item must be returned in the original packaging, well-sealed, in new and unused condition, at your expense. Failure to do so could result in damage to the product on return and will result in no credit being issued. A 20% re-stocking fee will be applied by the factory.